Cancellation terms depend on where you booked.
Bookings made through our official booking page (the "See availability and rates" button on this site)
| 31 days or more before arrival | Free (full refund) |
| 30 to 15 days before arrival | 50% of the total |
| 14 days before arrival, up to the day itself | 100% of the total |
You can also cancel free of charge within 48 hours of booking, for bookings made 16 or more days before arrival. If you entered the wrong dates, just write to us.
A no-show is also charged at 100%. We deduct the charge from what you have already paid, and if a refund is due, we will process it to the card on file.
We send a notice to your registered email address as the free cancellation deadline approaches, and again before the 100% charge begins.
Bookings made through Booking.com, Airbnb, or Rakuten Travel
The site's own cancellation policy applies. The terms are shown on each site when you book, so please check them there.